RETURNS/EXCHANGES

Custom Items
Custom-designed furnishings, bedding, accessories, select gifts and clothing, and other made-to-order items require payment in full upon order, and cannot be returned or exchanged. Items that are custom are notated as such in the product descriptions.

Non-custom Items
Alex & Sam strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with your non-custom item, you may return it, for a refund, exchange, or store credit. Returned items must be unused, in their original condition and their original packaging.
Simply contact us within 10 business days of receipt of the item and we will issue you a Return Authorization Number (RAN), which is valid for 10 business days. Upon receipt of your approved return, Alex & Sam will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by Alex & Sam; all shipping charges are the customer's responsibility. We encourage you to send all returns via insured mail for protection against lost or damage.
If you return an item after the 10 business day window, without a RAN, and/or Alex & Sam suspects an item has been used, the merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item's purchase price minus the appropriate shipping costs as outlined on our Shipping Methods and Charges section.
You can email Customer Service at customerservice@alexandsam.net.
Please note: All sales on discounted and sale items are final.

SHIPPING

Shipping Methods & Charges

Small furnishings, dècor accessories and bedding are typically shipped via ground service with small package carriers such as UPS and FedEx. Items shipped via UPS or FedEx should arrive within 5 to 7 days of the lead time noted on the website. If your UPS or FedEx item arrives damaged, please retain all packaging materials and contact our design consultants at customerservices@alexandsam.net within one week of delivery to arrange for a replacement.
Larger/oversized items may require special consideration in shipping and delivery. As a result, these oversized items incur a Standard Delivery shipping surcharge in addition to the regular shipping charges noted below. Shipping surcharges are noted on an item's product page and in your Shopping Cart.

Standard shipping charges are based on the total price of an order and outlined in the chart below. Shipping surcharges for oversized and furniture items are in addition to the costs shown below:

Please note that free shipping promotions apply only to "standard shipping charges", based on the chart above.
Free shipping promotions do not include any shipping surcharges on oversized items and on any home delivery surcharges. Freight charges are not included in any free shipping offers.